Refund and Cancellation Policy
This policy governs the cancellation, return, and refund process for products and services purchased through our platform, in compliance with Indian laws, including the Consumer Protection (E-Commerce) Rules, 2020.
Cancellation Policy:
- You may request cancellation of your order within 7 days from the date of placing the order.
- Cancellation requests will not be accepted if the order has already been dispatched or shipped. In such cases, you may reject the delivery at the doorstep.
- Once the order is cancelled before shipment, the refund process will be initiated.
Return Policy:
- Returns are accepted within 15 days of receipt of the product.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
- Products purchased on sale or clearance may be excluded from returns unless they are defective or damaged.
- Certain categories such as perishable goods, personalized items, or hygienic products may be exempt from return, as indicated at the time of purchase.
- In case of receipt of damaged, defective, or wrong items, please report to our customer support within 7 days of delivery for return or replacement. The issue will be verified with the seller/merchant before approving the request.
Refund Policy:
- Approved refunds will be processed maximum of 7 working days from the date of approval.
- Refunds will be issued through the same payment method used at the time of purchase.
- Shipping charges are non-refundable except in cases where the product is returned due to the seller’s error (damaged or defective products).
- Warranty-covered products should be referred directly to the manufacturer for claims.
Customer Support:
For any queries or issues related to cancellations, returns, or refunds, please contact our customer service team at [See the contact details below on the website]. We are committed to resolving your concerns as per applicable Indian consumer protection laws.